Refund and Returns Policy

1. Eligibility for Returns

You may request a return under the following conditions:

• The product is defective, damaged, or not as described.
• The item is unused, in its original packaging, with all accessories, manuals, and tags intact.
• The return request is made within [X] days from the date of delivery.

Non-Returnable Items:

• Items classified as non-returnable, such as software, downloadable products, and personal care electronics.
• Products damaged due to misuse, mishandling, or improper installation.
• Items without the original packaging, missing accessories, or with tampered serial numbers.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at [Your Email] or call [Your Contact Number] with your order details and the reason for the return.
2. Approval & Instructions: Our team will review your request and provide return shipping instructions if eligible.
3. Return Shipment: Pack the product securely and ship it to our designated return address. Return shipping costs may be covered by us in case of a defective or wrong product.
4. Inspection & Approval: Upon receiving the item, we will inspect it and notify you of the return status.

3. Refund Policy

Refunds are processed based on the original payment method:

• Prepaid Orders: Refunds are credited to the original payment source within [X] business days after approval.
• Cash on Delivery (COD) Orders: Refunds are issued as store credit or via bank transfer.
• Partial Refunds: If a return is approved but does not meet all conditions, a partial refund may be offered.

Non-Refundable Situations:

• Products returned beyond the specified return period.
• Items damaged due to customer negligence.
• Unauthorized returns or products sent without prior approval.

4. Exchange Policy

We offer product exchanges under these conditions:

• The item received is damaged, defective, or incorrect.
• The replacement request is made within [X] days of delivery.
• Exchange is subject to stock availability; otherwise, a refund will be processed.

5. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• Once an order is shipped, it cannot be canceled, and the standard return policy will apply.

6. Contact Us

For any queries or assistance regarding returns and refunds, feel free to contact us:

📧 Email: dreamland1509@gmail.com
📍 Address: 100, PEARY MOHAN ROY ROAD, KOLKATA, Kolkata, West Bengal, 700027
📞 Phone: (+91) 74398 12997

We value your trust and are committed to providing a smooth return and refund experience.