Refund and Returns Policy

1. Eligibility for Returns

You may request a return under the following conditions:

The product is defective, damaged, or not as described.
The item is unused, in its original packaging, with all accessories, manuals, and tags intact.
The return request is made within 15 days from the date of delivery.

Non-Returnable Items:

Items classified as non-returnable, such as software, downloadable products, and personal care electronics.
Products damaged due to misuse, mishandling, or improper installation.
Items without the original packaging, missing accessories, or with tampered serial numbers.

2. Return Process

To initiate a return, follow these steps:

Contact Us: Email us at dreamland1509@gmail.com or call (+91) 74398 12997 with your order details and the reason for the return.
Approval & Instructions: Our team will review your request and provide return shipping instructions if eligible.
Return Shipment: Pack the product securely and ship it to our designated return address. Return shipping costs may be covered by us in case of a defective or wrong product.
Inspection & Approval: Upon receiving the item, we will inspect it and notify you of the return status.

3. Refund Policy

Refunds are processed based on the original payment method:

Prepaid Orders: Refunds are credited to the original payment source within 15 business days after approval.
Cash on Delivery (COD) Orders: Refunds are issued as store credit or via bank transfer.
Partial Refunds: If a return is approved but does not meet all conditions, a partial refund may be offered.

Non-Refundable Situations:

Products returned beyond the specified return period.
Items damaged due to customer negligence.
Unauthorized returns or products sent without prior approval.

4. Exchange Policy

We offer product exchanges under these conditions:

The item received is damaged, defective, or incorrect.
The replacement request is made within 15 days of delivery.
Exchange is subject to stock availability; otherwise, a refund will be processed.

5. Cancellation Policy

Orders can be canceled before shipment for a full refund.
Once an order is shipped, it cannot be canceled, and the standard return policy will apply.

6. Shipping & Delivery

We strive to ensure timely and safe delivery of all your orders. Please review our shipping and delivery terms below:

Order Processing:
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or holidays will be processed the next working day.

Shipping Time:
Delivery time depends on your location and selected shipping method. Generally, it takes 3–7 business days for most orders to be delivered.

Delivery Charges:
Shipping charges, if applicable, will be calculated at checkout and clearly mentioned before you make the payment.

Tracking Information:
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track the status of your delivery.

Delayed or Failed Delivery:
In case of any delays due to unforeseen circumstances (weather, courier issues, etc.), we will keep you informed. If a delivery attempt fails due to an incorrect address or recipient unavailability, re-delivery charges may apply.

Damaged in Transit:
If you receive a product that appears to be damaged in transit, please report it immediately upon delivery. Ensure you take photos and retain the original packaging for claim verification.